The Urban Nest - Central Stay for 4

Terms & Conditions

Booking Terms

These booking terms ('Booking Terms') are between the person or legal entity making the

Booking ('You/Your'), and the accommodation provider who delivers temporary

accommodation services for the accommodation you have selected (the

'Accommodation').

These Booking Terms are for the provision of accommodation services ('Booking(s)'), for

the accommodation you have selected, as further described in the confirmation sent to

you by email (the 'Confirmation'). These Booking Terms are governed by the laws of

England and Wales and apply to all Bookings.

By making a Booking, you accept to be bound by these Booking Terms and confirm that

you can enter into a legally binding contract and that you are over 18 years of age, or

higher if the selected accommodation has specified a higher age limit in their Booking

Confirmation.

You agree that the booking is for a short-term stay for leisure, business or temporary

purposes and does not give rise to an assured shorthold tenancy or lease and is an

excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act

1977.

You may not resell or re-assign your booking to any other person or organisation except

with the express authority of Cheshire Escapes

Check-In & Check-Out Policy

Our standard check-in time is 4:00 PM and check-out time is 10:00 AM.

Requests for early check-in or late check-out are subject to availability and must be

approved in advance. Any early arrival or delayed departure outside the standard times

will incur an additional hourly rate, which will be invoiced accordingly.

Cancellation Policy

If the booking is cancelled before 23:59, 21 day(s) before check-in, it is free of charge.

Less than 21 day(s) before check-in, the charge is 100% of the total

House Rules & Notices

Please be quiet during 23:00 to 07:00 to respect the neighbours.

Loss of Cheshire Escapes property and other additional charges that could be incurred

during your stay at the property are listed below:

Lost key (standard) / Replacement of locks – starts at £50.00

Emergency Call out charge (outside working hours) – £100.00

Excessive cleaning - £30.00 per hour

Disruption / Noise complaints / Disruptive Social Gatherings – Ranges from £100.00 up

to £250.00

Inappropriate items flushed down the toilet - £150.00

Late check-out – additional fee starts at £20.00 per hour

Pet Fee - £20 (per pet)

Early check-in – additional fee starts at £20.00 per hour

Unauthorised bringing of pets to a non-pet-friendly property without the management

approval - £500.00 (per pet)

Damaged items and/or decor/furniture/fittings - on a case-by-case basis to cover

repair/replacement

General damage to linen and towels – on a case-by-case basis to cover replacement

Damage to linen, towels or other items due to Fake Tan or hair dye – replacement of the

afected items starting from £10 plus an additional £50 for failure to adhere to the

property rules

Suspected illegal activity - £500.00

Smoking at the property - £500.00

We ask that food and drinks not be consumed in the lounge or bedrooms to help

maintain the cleanliness and condition of the property. Should carpets or soft

furnishings become stained upon departure, an additional cleaning fee starting from

£50 will apply, depending on the extent of the damage or required treatment.

For the properties that are pet-friendly, there is a £20 pet fee per pet, however any pets

should be declared prior to arrival. For unauthorised bringing of pets to a non-pet-

friendly property without the management approval - £500.00 (per pet). All pet fees will

help cover the additional cleaning required after a pet stay to ensure the property is

properly prepared for the next guests.

Please ensure that the heating and all lights are switched of when the property is

unoccupied and upon check-out.

To ensure all guests enjoy a comfortable stay and to promote responsible energy use,

this property operates a Fair Usage Policy for heating, managed via a Nest smart heating

control.

For energy eficiency, the heating should be kept at no higher than 23°C. The system

monitors usage, and if the heating is found to be consistently set above this limit, a £10

per day charge may be applied to cover excessive energy consumption.

Smoking, including the use of e-cigarettes or vapes, is strictly prohibited inside the

property. If there is evidence of smoking, such as a strong odour of smoke, visible

ashes, or cigarette butts found within the premises, a minimum charge of £250 will

apply to cover deep cleaning, deodorising, and potential damage to furnishings.

Fake Tan and Hair Dye Policy

The use of fake tan/self-tanning products or Hair Dye is strictly prohibited at the

property due to the permanent staining and damage these products can cause to

bedding, towels and other linens.

Guests must not use these items during their stay or bring freshly applied fake tan or

hair dye into contact with any linen, towels, bedding or soft furnishings.

If this rule is not followed and staining is found, the lead guest will be charged for the full

replacement cost of all afected linen, towels or other items, together with an additional

£50 charge for failure to adhere to the property rules.

By making a booking, guests agree to this policy and accept responsibility for these

charges where applicable

Prices

Prices quoted are correct (unless a Pricing Error occurs) only for the specific number of

guests, dates, nights and rooms shown in Your Booking Confirmation. Prices are

quotes in the currency shown in this confirmation.

The total reservation price quoted in Your Booking Confirmation includes the taxes

applicable at the time of booking, at the current rate, including without limitation sales

taxes, value added taxes or local taxes, which may be itemized separately. Taxes are

subject to changes in the applicable regulations that are not under Our control,

provided that such changes were not in the public domain at the time of booking.

If You have selected booking extras, where applicable the cost of these extras and any

applicable taxes may also be added to the reservation total for Your Booking.

The reservation total price does not include the costs of goods, services or taxes that

You may choose to incur later during Your stay (unless otherwise stated).

Pricing Error

On the rare occasion that an error in pricing occurs and We cannot accept Your

reservation, even after We have issued a Booking Confirmation, We will notify You as

soon as We reasonably can and refund the amount paid in full without any liability for

the error or omission. You agree that We will not be liable for any additional expenses

You may incur as a result of this error or omission.

Availability

In the rare case that we are unable to accommodate you as per Your Booking, You will

be ofered alternate accommodation and if there is a diference in the Price, We will be

liable for the price diferential. If the diferential is less than the original value of Your

Booking a refund of the diference will be made to You. If the diferential is more than

the original value of Your Booking and provided that Your alternative accommodation is

of a similar or higher standard to Your original Booking, the diferential cost will be borne

by Us.

Arrival and departure

The latest arrival (check-in) and departure (check-out) times are specified on Your

Booking Confirmation. Should You wish to check-in later than the specified latest

check-in time You must confirm this to Us directly.

In the event that You attempt to check-in later than the stated times without prior

arrangement, or fail to check-in at all, we may cancel the entire Booking and retain any

amounts We are entitled to retain as stated in the Cancellation Policy section of Your

Booking Confirmation. Failing to arrive before the latest check-in time shall be deemed

to be a full cancellation of your Booking, and the accommodation may no longer be held

for You.

Cancellations and Amendments

If You change the number of guests, dates, room nights or room type ('Amendment'),

then our prices are subject to change.

Cancellation terms are displayed on our Website at the time of booking, specified on

your online confirmation, and set out under the Cancellation Policy section of the

Booking Confirmation sent to You by email.

You may cancel Your Booking yourself by using the link provided in your Booking

Confirmation. Should you wish to modify the terms of Your Booking, you must contact

Us to discuss any other Booking amendment.

If You cancel Your Booking on or before the cancellation deadline specified in the

Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline')

a full refund will be given to You including any booking extras paid at the time of Your

Booking.

If You cancel Your Booking after the Cancellation Deadline, You will be charged the

applicable late cancellation fees as specified in your Booking Confirmation, and where

applicable, any booking extras that have been pre-ordered on Your behalf, and We shall

be under no obligation to hold the accommodation for You.

If You do not arrive on the anticipated date of check-in stipulated on Your Confirmation,

We are in Our right to consider that You have cancelled the entire Booking and We shall

not be under any obligation to hold the accommodation for You on any other date.

Should You request an Amendment that We are not in a position to accommodate, Your

Booking may be cancelled and a full refund given to You, provided that such

cancellation or amendment occurs on or before the Cancellation Deadline, failing

which the terms described in this Cancellation clause shall apply.

Payments

Bookings must be guaranteed using a valid payment card or via any other accepted

payment method offered to you at the time of booking.

The total amount payable to confirm Your Booking is quoted in Your Booking

Confirmation and will be charged to your card or to your account at the time of Booking.

Your Booking may be cancelled automatically if your card is declined by your bank, or if

there are insufficient funds on your account.

At the end of your stay, any remaining outstanding balance and any additional goods

and services purchased during your stay must be paid in full. Should you leave the

premises without settling any outstanding balance, we reserve the right to charge the

payment card you provided at the time of Booking.

IMPORTANT - We may use Your payment card details to guarantee Your reservation

according to PCI-DSS security standards, or to collect any deposit due at the time of

booking. We may also pre-authorise or charge your card for any cancellation fee

/damages/ charges that may arise, or for any further deposit that falls due later,

according to the terms and schedule set out in Your Booking Confirmation.

If your card was charged prior to arrival, any amount charged to your card prior to

arrival, shall be deducted from any outstanding balance due on Your Booking.

If your card was pre-authorised prior to arrival, We shall apply the charge to your card

for the amount preauthorised, or alternatively, cancel the pre-authorisation and apply a

new charge instead. A pre-authorisation is NOT a charge, and no monies are taken

from your account, but your bank may choose to temporarily reduce the credit limit

available on your card by the pre-authorised amount. Therefore, when You settle Your

bill, We will make sure that any outstanding pre-authorisation is either charged, or

cancelled and replaced by a new charge as needed.

Liability

Although we take great care in how we present our accommodation online, We do not

make any particular representation as to the suitability of our accommodation to your

specific requirements. Should You have any specific concerns relating to hygiene,

health and safety practices or the quality of our services, or if you would like to check

the specific conditions of stay, please contact us directly BEFORE the cancellation

deadline, and we will do our best to address these.

Other than for death or personal injury caused by our negligence or fraudulent

misrepresentation, our total liability to you is limited to the price of the Booking and in

no circumstances will We be responsible for any indirect or special damages.

We will not be liable to you where We have exercised reasonable care and skill in our

provision of the selected accommodation services to you. We will not be liable for

failure to perform to the extent that the failure is caused by any factors beyond Our

reasonable control, including the provision of said accommodation services. We

therefore advise that you take out the appropriate travel insurance cover.

You are responsible for any damage or loss caused by you during your stay with us,

including any damage to our property by your act, omission, default or neglect and You

agree to indemnify Us and You agree to pay Us on demand the amount reasonably

required to make good or remedy any such damage or loss. Further, we reserve the right

to terminate Your Booking immediately without being liable for any refund or

compensation where You engage in unacceptable behaviour that causes a significant

disturbance or nuisance to Our staf or to other guests on Our premises.

Data protection

We take the protection of personal data very seriously. We may process the information

You provide to Us for the sole purposes of completing our duties under this Agreement.

Your Data may also be processed by third party suppliers who operate Our Website, Our

reservation system or Our payment system, or to the booking channel(s) or travel

agencies through which Your booking originated, where the transfer of Your data is

necessary for the successful completion of Your Booking.

We may also be required to communicate certain information or documents to the

competent financial, judicial, administrative, law enforcement or legal authorities,

where they have made such a request or to the extent necessary or required under

applicable law and regulations.

Whilst we have been given assurances that these third parties operate in conformance

with Global Data Protection Regulations, we cannot accept any responsibility

whatsoever for how they may use your personal data. If you have any concerns, you

should address them to these third parties directly.

One such third party is our software provider eviivo Limited (Company Number:

5002392) including where necessary its subsidiaries outside the EU such as our

subsidiary in Tunisia. eviivo’s privacy policy is available on https://eviivo.com/privacy-

policy/

By making a Booking, You consent to the processing of information as described above

including the transfer of Your information to the aforementioned third parties. You have

the right to request that We delete or return your personal data (in such format as

reasonably determined by Us) after the end of the provision of the Services, unless

applicable law requires otherwise.