Branden Guest House

Terms & Conditions

Booking Terms

These booking terms ('Booking Terms') are between the person or legal entity making the Booking ('You/Your'), and the accommodation provider who delivers temporary accommodation services for the accommodation you have selected (the 'Accommodation').

These Booking Terms are for the provision of accommodation services ('Booking(s)'), for the accommodation you have selected, as further described in the confirmation sent to you by email (the 'Confirmation'). These Booking Terms are governed by the laws of England and Wales and apply to all Bookings.

By making a Booking, you accept to be bound by these Booking Terms and confirm that you can enter into a legally binding contract and that you are over 18 years of age, or higher if the selected accommodation has specified a higher age limit in their Booking Confirmation.

You agree that the booking is for a short-term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.

You may not resell or re-assign your booking to any other person or organisation except with the express authority of Cheshire Escapes

Check-In & Check-Out Policy

Our standard check-in time is 4:00 PM and check-out time is 10:00 AM.

Requests for early check-in or late check-out are subject to availability and must be approved in advance. Any early arrival or delayed departure outside the standard times will incur an additional hourly rate, which will be invoiced accordingly.

Cancellation Policy

If the booking is cancelled before 23:59, 21 day(s) before check-in, it is free of charge. Less than 21 day(s) before check-in, the charge is 100% of the total

House Rules & Notices

Please be quiet during 23:00 to 07:00 to respect the neighbours.

Loss of Cheshire Escapes property and other additional charges that could be incurred during your stay at the property are listed below:

Lost key (standard) / Replacement of locks – starts at £50.00

Emergency Call out charge (outside working hours) – £100.00

Excessive cleaning - £30.00 per hour

Disruption / Noise complaints / Disruptive Social Gatherings – Ranges from £100.00 up to £250.00

Inappropriate items flushed down the toilet - £150.00

Late check-out – additional fee starts at £20.00 per hour

Pet Fee - £20 (per pet)

Early check-in – additional fee starts at £20.00 per hour

Unauthorised bringing of pets to a non-pet-friendly property without the management approval - £500.00 (per pet)

Damaged items and/or decor/furniture/fittings - on a case-by-case basis to cover repair/replacement

Suspected illegal activity - £500

Smoking at the property

We ask that food and drinks not be consumed in the lounge or bedrooms to help maintain the cleanliness and condition of the property. Should carpets or soft furnishings become stained upon departure, an additional cleaning fee starting from £50 will apply, depending on the extent of the damage or required treatment.

For the properties that are pet-friendly, there is a £20 pet fee per pet, however any pets should be declared prior to arrival. For unauthorised bringing of pets to a non-pet-friendly property without the management approval - £500.00 (per pet). All pet fees will help cover the additional cleaning required after a pet stay to ensure the property is properly prepared for the next guests.

Please ensure that the heating and all lights are switched off when the property is unoccupied and upon check-out.

To ensure all guests enjoy a comfortable stay and to promote responsible energy use, this property operates a Fair Usage Policy for heating, managed via a Nest smart heating control.

For energy efficiency, the heating should be kept at no higher than 23°C. The system monitors usage, and if the heating is found to be consistently set above this limit, a £10 per day charge may be applied to cover excessive energy consumption.

Smoking, including the use of e-cigarettes or vapes, is strictly prohibited inside the property. If there is evidence of smoking, such as a strong odour of smoke, visible ashes, or cigarette butts found within the premises, a minimum charge of £250 will apply to cover deep cleaning, deodorising, and potential damage to furnishings.

Prices

Prices quoted are correct (unless a Pricing Error occurs) only for the specific number of guests, dates, nights and rooms shown in Your Booking Confirmation. Prices are quotes in the currency shown in this confirmation.

The total reservation price quoted in Your Booking Confirmation includes the taxes applicable at the time of booking, at the current rate, including without limitation sales taxes, value added taxes or local taxes, which may be itemized separately. Taxes are subject to changes in the applicable regulations that are not under Our control, provided that such changes were not in the public domain at the time of booking.

If You have selected booking extras, where applicable the cost of these extras and any applicable taxes may also be added to the reservation total for Your Booking.

The reservation total price does not include the costs of goods, services or taxes that You may choose to incur later during Your stay (unless otherwise stated).

Pricing Error

On the rare occasion that an error in pricing occurs and We cannot accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can and refund the amount paid in full without any liability for the error or omission. You agree that We will not be liable for any additional expenses You may incur as a result of this error or omission.

Availability

In the rare case that we are unable to accommodate you as per Your Booking, You will be offered alternate accommodation and if there is a difference in the Price, We will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the differential is more than the original value of Your Booking, and provided that Your alternative accommodation is of a similar or higher standard to Your original Booking, the differential cost will be borne by Us.

Arrival and departure

The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. Should You wish to check-in later than the specified latest check-in time You must confirm this to Us directly.

In the event that You attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, We may cancel the entire Booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. Failing to arrive before the latest check-in time shall be deemed to be a full cancellation of your Booking, and the accommodation may no longer be held for You.

Cancellations and Amendments

If You change the number of guests, dates, room nights or room type ('Amendment'), then our prices are subject to change.

Cancellation terms are displayed on our Website at the time of booking, specified on your online confirmation, and set out under the Cancellation Policy section of the Booking Confirmation sent to You by email.

You may cancel Your Booking yourself by using the link provided in your Booking Confirmation. Should you wish to modify the terms of Your Booking, you must contact Us to discuss any other Booking amendment.

If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline') a full refund will be given to You including any booking extras paid at the time of Your Booking.

If You cancel Your Booking after the Cancellation Deadline, You will be charged the applicable late cancellation fees as specified in your Booking Confirmation, and where applicable, any booking extras that have been pre-ordered on Your behalf, and We shall be under no obligation to hold the accommodation for You.

If You do not arrive on the anticipated date of check-in stipulated on Your Confirmation, We are in Our right to consider that You have cancelled the entire Booking and We shall not be under any obligation to hold the accommodation for You on any other date.

Should You request an Amendment that We are not in a position to accommodate, Your Booking may be cancelled and a full refund given to You, provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.

Payments

Bookings must be guaranteed using a valid payment card or via any other accepted payment method offered to you at the time of booking.

The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to your card or to your account at the time of Booking. Your Booking may be cancelled automatically if your card is declined by your bank, or if there are insufficient funds on your account.

At the end of your stay, any remaining outstanding balance and any additional goods and services purchased during your stay must be paid in full. Should you leave the premises without settling any outstanding balance, we reserve the right to charge the payment card you provided at the time of Booking.

IMPORTANT - We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards, or to collect any deposit due at the time of booking. We may also pre-authorise or charge your card for any cancellation fee /damages/ charges that may arise, or for any further deposit that falls due later, according to the terms and schedule set out in Your Booking Confirmation.

If your card was charged prior to arrival, any amount charged to your card prior to arrival, shall be deducted from any outstanding balance due on Your Booking.

If your card was pre-authorised prior to arrival, We shall apply the charge to your card for the amount preauthorised, or alternatively, cancel the pre-authorisation and apply a new charge instead. A pre-authorisation is NOT a charge and no monies are taken from your account, but your bank may choose to temporarily reduce the credit limit available on your card by the pre-authorised amount. Therefore, when You settle Your bill, We will make sure that any outstanding pre-authorisation is either charged, or cancelled and replaced by a new charge as needed.

Liability

Although We take great care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements. Should You have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or if You would like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and We will do our best to address these.

Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services. We therefore advise that you take out the appropriate travel insurance cover.

You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a significant disturbance or nuisance to Our staff or to other guests on Our premises.

Data protection

We take the protection of personal data very seriously. We may process the information You provide to Us for the sole purposes of completing our duties under this Agreement.

Your Data may also be processed by third party suppliers who operate Our Website, Our reservation system or Our payment system, or to the booking channel(s) or travel agencies through which Your booking originated, where the transfer of Your data is necessary for the successful completion of Your Booking.

We may also be required to communicate certain information or documents to the competent financial, judicial, administrative, law enforcement or legal authorities, where they have made such a request or to the extent necessary or required under applicable law and regulations.

Whilst we have been given assurances that these third parties operate in conformance with Global Data Protection Regulations, we cannot accept any responsibility whatsoever for how they may use your personal data. If you have any concerns you should address them to these third parties directly.

One such third party is our software provider eviivo Limited (Company Number: 5002392) including where necessary its subsidiaries outside the EU such as our subsidiary in Tunisia. eviivo’s privacy policy is available on https://eviivo.com/privacy-policy/

By making a Booking, You consent to the processing of information as described above including the transfer of Your information to the aforementioned third parties. You have the right to request that We delete or return your personal data (in such format as reasonably determined by Us) after the end of the provision of the Services, unless applicable law requires otherwise.